HETS Ambassadors – USA and Latin America

Participants Profile of the Student Ambassador’s Program 
(Academic year 2019-2020)

We congratulate and welcome the Student Ambassadors, who have been recommended and selected to represent their Institution for the 2019-2020 academic year. This Program will allow them the opportunity to promote the student support services that HETS has available free of charge to our affiliated institutions.


Institution: TCC Connect Campus of Tarrant County College- Texas, USA

Rogelio Machuca, is currently pursuing an Associate of Applied Science degree for Entrepreneurship and Small Business Management at Tarrant County College in Fort Worth, Texas in the United States. He is involved in the Intercultural Network and Men of Color Collaborative programs for his college. He is an aspiring entrepreneur who dreams of becoming his own boss and having a successful business or multiple successful businesses. He also desires to be able to travel the world in the future, while meeting new people and having new experiences.



Institution: California State University, San Marcos – California, USA

Joel Durán, is a Business Management student at California State University San Marcos with minors in Psychology and Philosophy. His involvements on campus and achievements include being an Orientation Team Leader, Marketing Director for the Latino Business Student Association, Founding Father of Delta Sigma Phi Chapter, and receiving Outstanding Student award in the Business Professional Development program. He’s currently a performance and life coach whose goal is to help individuals become the best versions of themselves by accomplishing their goals and overcoming limiting beliefs that hinder their growth through the use of visualization exercises, thought field therapy techniques, Neurolinguistic Programming, and creating massive paradigm shifts by achieving a deep understanding of those he works with and working together to redefine and fulfill their needs!



Institution: California State University, Sacramento State- California, USA

Erica Pérez attended Sacramento State and received a Bachelor’s of Art in Communications Studies and is currently pursuing a Master’s of Art in Educational Technology from the same institution. She serves as the Communications Specialist for five equity programs at Sacramento State, including, the College Assistance Migrant Program (CAMP), Dreamer Resource Center (DRC), High School Equivalency Program (HEP), Migrant Student Leadership Institute (MSLI) and the Serna Center. The mission of these programs is to serve, retain and graduate underrepresented students by providing various resources and the necessary tools to successfully graduate. Her goal is to create innovative strategies, communicate and engage students via visual communication through the use of technology and digital media.


Institution: Houston Community College- Texas, USA

Arlicia Kinion was born in Houston, Texas and raised in Pensacola, Florida. She describes herself as resilient, since despite of several life happenings, those haven’t determined her happiness. When moving back to Houston, she enrolled in Houston Community College’s Business program majoring in Business Management. As an HCC mentor she had the privilege of mentoring first generation students while strategically promoting student success and completion. After graduation, she transfer to Texas Southern University as a junior entering Jesse J. Jones School of Business. In addition to her academic success, Arlicia has launched her personal brand Royal Essence, LLC with hopes of building purpose driven women. She’s also serving on the leadership team and extending care to her local community.


Institution: Southeast Missouri State University- Missouri, USA

Yul Carrión





Institution: Eastern Connecticut State University- Connecticut, USA

David Colón


Institution: Universidad Cooperativa de Colombia– Medellín, Colombia

Juan Miguel Restrepo




Webinars on Distance Learning (April 21, 2020)

HETS will continue during this semester with the initiative discussed with the HETS Distance Learning Task Force to recognize Distance Learning professionals at HETS Member Institutions of developing targeted webinars to provide tools for their roles. Next webinar on the new topics will be offered free of charge on the following dates:

Webinar titled: From Many to One: Aligning Online Course review tools and standards.

  • April 21, 2020 at 10:30 am -11:30 am Central (CST) /11:30 pm (EST/ PR Time)
    The presenters: Austin Haynes, Elearning Graphic Designer; and David Denny, Instructional Designer from TCC Connect Campus, Tarrant County College

    • Brief description of the topic: This presentation will focus on the emerging need to align institutional standards in course design to national, state and institutional rubrics. Tarrant County College (TCC) currently utilizes the Quality Matters (QM) rubric to review online course content. The QM has established standards to certify the quality of online and blended courses. Additionally, institutions must consider the standards set forth by national and state accrediting organizations such as Southern Association of Colleges and Schools (SACS) and the Texas Higher Education Coordinating Board (THECB). Finding the similarities in these standards and aligning these tools allows more time for instructional design staff to work collaboratively with faculty to build course content and pedagogical strategies.

These webinars were hosted by Dr. Carlos Morales, HETS Vice Chair and President of TCC Connect Campus, Tarrant County College. Again, this webinars are free of charge, you only need to register completing the form below:


To all those registered to participate, an email will be sent with the link to Bb Collaborate to connect to the webinars. Please, feel free to share this invitation to your peers that can also take advantage of this initiative. If you need any additional information, do not hesitate to contact us anytime.

HETS Webinars:

Webinar titled: Improving Student Success in Accelerated Course Offerings. (Watch webinar recording here)

  • March 20, 2020 at 11:00 am -12:00 pm Central (CST) /12:00 pm (EST/ PR Time)
    The presenter: Dr. David Pearse, from the Division of Accelerated Programs at TCC Connect Campus, Tarrant County College

    • Brief description of the topic: Accelerated courses can be defined as traditional three-credit hour courses delivered in less than a full 16 week semester. Many colleges and universities have experienced varied success with the delivery of accelerated classes. Offering the accelerated course online can also provide extra challenges to student success. This presentation will discuss some best practices for student success in accelerated online classes.

Webinar titled: The Hybrid Academy – A Professional Development for faculty teaching Hybrid Courses. (Watch webinar recording here)

  • February 27, 2020 at 11:30 am -12:30pm Central (CST) /12:30 pm (EST)/ 1:30 pm (PR Time).
    The presenters: Jessica Handley and Roberto Rivera Instructional Designers from University of Texas Rio Grande Valley.

    • Brief description of the topic: It is evident that the demand for online and hybrid courses continues to grow. According to the National Student Clearinghouse, more than 6 million higher education students were enrolled in some type of distance education courses in the year 2017. As the demand for hybrid courses increases, senior leaders are focusing on the quality of hybrid delivery.  The University of Texas Rio Grande Valley, as Hispanic Serving Institution, has developed and implemented Professional Development called Hybrid Academy that provides faculty with the knowledge, skills, and exposure to resources necessary to design, develop, and facilitate hybrid instruction. The professional development goes over national standardized best practices, current research, and instructional design principles. The Hybrid Academy Professional Development was created completely in UTRGV official learning management system, Blackboard. It consists of 7 Modules that are all required components of the Hybrid Academy.  Each module contains lessons and assessments created in SoftChalk Lesson Builder, Faculty Videos for Micro-Lectures, Discussion Forums and Reflective online Blogs. Also, weekly live sessions are conducted using Blackboard Collaborate and Zoom web conferencing.

Webinar titled: UTRGV Blueprinting Process: Our quality assurance process for Online Programs. (Watch webinar recording here)

  • February 18, 2020 at 11:30 am -12:30pm Central (CST) / 12:30 pm (EST)/ 1:30 pm (PR Time).
    The presenters: Josie Stoleson and Toni Saldivar Instructional Designers from University of Texas Rio Grande Valley.

    • Brief description of the topic: To ensure consistency and quality in online programs, UTRGV faculty must participate in our blueprinting process. During the process, faculty go over our 6 module-13-week course in which they learn the concepts of designing a quality online course and learn strategies and best practices in online teaching. Upon completing of the session, participants will be able to learn the concepts of quality in the design of online programs, review Quality Matters Rubric, and review the components of the UTRGV Blueprinting Process.

Dr. Rolando J. Méndez

I am a multilingual communications professional, educator, and leader in the higher education and nonprofit sectors, interested in actively contributing to the enrichment of theory, practice, and leadership. For the past seven years I have been involved in online learning in various roles. I am co-creator and former coordinator of the Ponce Campus Center for Innovation and Creativity in Education (CICE), which is responsible for the design and revision of online courses, the creation of multimedia learning objects, and online faculty development. Before that, I led the campus’ academic department for online learning for five years. As department chair I was widely involved in governance processes such as budgeting, strategic planning, policy, compliance, accreditation, faculty recruitment, selection, supervision and development, course programming, curricular development, instructional design, marketing, and student enrollment, advising, retention and success. I was also able to implement pilot projects related to embedded librarianship, transdisciplinary team-teaching, communities of practice, internationalization, and faculty intrapreneurship. Finally, I have been an online instructor and designer of Management, Marketing, and Sales courses. I have actively contributed to the development of distance learning in Puerto Rico through my participation and involvement in local events, initiatives, and associations.

Contact information:
E-mail: rmendez@ponce.inter.edu



Return to 2020 Best Practices Showcase- Schedule

HACU and HETS to partner on special edition online journal focused on Hispanic-Serving Institutions.

(Left) HACU President Antonio R. Flores and (Right) Agnes Mojica, Chancellor, Inter American University of Puerto Rico, San Germán present Inter American University of Puerto Rico, Lic. Manuel J. Fernós with a token of appreciation at HACU’s International Conference.

The Hispanic Association of Colleges and Universities and HETS have announced their collaboration on a special edition of an online journal focused on Hispanic-Serving Institutions. The organizations shared missions to facilitate the success of Hispanic students in higher education will be highlighted through this collaboration.

Manuel J. Fernós, president of Inter American University of Puerto Rico spoke about the partnership during HACU’s 13th International Conference on May 2, 2019, in San Juan, Puerto Rico. The special edition of the journal will feature articles authored and reviewed by members of both organizations.

HACU and HETS members are invited to submit articles on best practices (either in English or Spanish) to be considered for publication in this special edition, fall issue of the HETS Online Journal. Click here to download the Call for Articles document with requirements for submission. Articles for this special issue will be accepted through September 13, 2019.

Subject matter experts from both organizations are encouraged to apply to become reviewers for this edition of the journal. Experts on the following topics are needed: integration of technology, online education, retention, assessment, and access to achieve student success. To learn more about the peer review process, visit: HOJ Review Process. To be considered to serve as a reviewer, please submit a letter of recommendation from your dean or vice president validating your expertise, along with a copy of your curriculum vitae to info@hets.org by August 30, 2019.

For additional information about the journal and this special edition, please contact the HETS office at (787) 250-1912, Exts. 2372, 2373 or via email at info@hets.org.

Photo caption: (Left) HACU President Antonio R. Flores and (Right) Agnes Mojica, Chancellor, Inter American University of Puerto Rico, San Germán present Inter American University of Puerto Rico, Lic. Manuel J. Fernós with a token of appreciation at HACU’s International Conference.

Access to watch the videos of the presentations from the 2020 Best Practices Showcase

HETS is pleased to announce that the videos of it’s 2020 Best Practices Showcase, Celebrating Technology Innovation for Hispanic Success in Higher Education, are available at our web page.  Visit the Conference Schedule section of the event page and access the links to watch the videos. A playlist with all videos is available at our YouTube channel, you can access it here: 2020 BPS video playlist.

Celebrated January 16 and 17, 2020 the HETS Best Practices Showcase highlighted the outstanding work of its member institutions focused on three main tracks: Access, Retention, and Online Learning and Technology Integration in Higher Education. During this year, several presenters excused themselves from the Conference due to the earthquakes emergency and those videos are not available to watch. However, you can also learn more about the best practices by accessing correspondent title on the schedule page. We would like to recognize the collaboration of HETS member institutions, whose experts showcased their best practices to support Hispanic student population and finding ways to provide a space for member institution to share this expertise. Do not hesitate to contact us for more information at 787-250-1912, ext. 2372, 2373 or via e-mail: info@hets.org. Thank you for your support to HETS and it’s Best Practices Showcase initiative.

Blackboard’s First-Gen Symposium


This year, HETS is delighted to collaborate and support the Blackboard’s First-Gen Symposium , that will be held on Wednesday February 12 at Texas A&M University-San Antonio. We are pleased to invite HETS members to a special event in coordination with the Blackboard Texas team and Texas A&M University-San Antonio. This event is another free opportunity to continue the series of one-day events held last spring delivered by Blackboard to their Texas clients – called the Blackboard Waltz Across Texas. These events are focused on strategic planning for online and digital learning, innovative client solutions, and quality course design, and provided a technology showcase as well.

This free symposium will provide information related to research and best practices when it comes to using technology to influence success of these students.  We have carefully crafted an agenda to help further your work with first-generation students, including hands-on sessions to try out ideas for yourselves.

Please visit https://go.blackboard.com/texas-symposium for the full agenda and to register. HETS Executive Director, Ms. Yubelkys Montalvo and HETS key collaborator, Francisco García from UTRGV are among the invited speakers.  While there is no cost to attend, registration is important to reserve a seat. We encourage you to share this invitation with others on your campus who are also interested in this topic.

Registration will close February 7, so register ASAP!

Please feel free to contact the HETS office if you need more information. We look forward to seeing you February 12 at Texas A&M University-San Antonio!

Dr. Peter Shea

Dr. Peter Shea is Associate Provost for Online Learning at the University at Albany, SUNY and provides leadership and strategy for online teaching and learning in collaboration with academic, administrative, and support units across the University. Dr. Shea is also a Professor in the UAlbany School of Education with a joint appointment in the Informatics Program in the College of Emergency Preparedness, Homeland Security and Cybersecurity. His research on technology-mediated teaching and learning in higher education has generated more than 8,000 citations. He is the author of more than 50 peer-reviewed journal articles, book chapters and proceedings on the topic of online learning and co-author of “The Successful Distance Learning Student”.

Dr. Shea is a co-recipient of several national awards including the EDUCAUSE Award for Systemic Progress in Teaching and Learning for the State University of New York, and Sloan Consortium Awards for Excellence in Faculty Development and Asynchronous Learning Networks Programs, and was named a Sloan-C Fellow in 2011.  He is also Editor-in-Chief of OLC’s Online Learning Journal.


Conoce nuestros recursos expertos y como sacar el máximo de sus talleres!

Este evento libre costo, se llevará a cabo el viernes, 6 de septiembre de 2019, en el salón multiusos #3 de la Oficina Central del Sistema UIPR. El objetivo principal de este evento, es  tener la oportunidad de compartir con nuestros recursos expertos, que ofrecerán sus talleres durante el año 2019-2020 y prepararles para completarlo satisfactoriamente. El evento se convalidará como una actividad del taller para los que se registren y lo completen en línea.

¿Cuándo?: viernes, 6 de septiembre de 2019

¿Hora?: 9:30 am- 11:30 am (Registro abierto de 9:00 hasta las 9:30 am)

¿Lugar?: Universidad Interamericana de Puerto Rico, Oficina Central del Sistema (Salón Multiusos #3- primer piso), ubicada en la Calle Galileo Final 399, Urb. Jardines Metropolitanos, Río Piedras, PR, 00926. Para obtener instrucciones para llegar, utilizando Google Maps visite el siguiente enlace: https://goo.gl/maps/tdN91EcpRV12. En caso de necesitar asistencia para llegar el día del evento, puede comunicarse al cuadro de la Oficina Central del Sistema al 787-766-1912.

¿Costo?: Completamente gratis


¡REGISTRO libre de costo!
Reserve su espacio para el evento
Conoce nuestros recursos expertos y sus talleres
completando esta forma:

Agenda (sujeta a cambios):

9:00 – 9:30 am    Registro y refrigerios

9:31 – 9:40 am  Saludos, Bienvenida y Presentación de la Consultora de Servicios de Facultad HETS
Yubelkys Montalvo, Directora Ejecutiva de HETS y Dra. Rosa Ojeda

9:41 – 10:00 am Presentación del taller presencial: Blended Learning: Una forma diferente y única de enseñanza.
Prof. Iliana Ballester

10:01 – 10:20 am Presentación del taller presencial: Nuevos Medios Digitales.
Dr. Antonio Vantaggiato

10:21 – 10:40 am Presentación del taller presencial: Assessment de Programas y Cursos en Línea.
Dr. Juan “Tito” Meléndez Alicea

10:41- 11:10 am Presentación de los talleres en línea:

Mejores Prácticas para la Retención en Línea: Elementos básicos de un diseño instruccional efectivo.
Dra. Ana Milena Lucumi

Competencias Digitales e Informacionales con los Nativos Digitales.
Prof. Purísima Centeno

11:11 – 11:30 am Sesión de preguntas y respuestas; Evaluación y Clausura de la actividad
Yubelkys Montalvo, Directora Ejecutiva de HETS



Visite el siguiente enlace: Talleres en línea HETS, para más detalles sobre los requisitos técnicos para tomarlos. Por otra parte si desea conocer más sobre los talleres presenciales visite: Talleres presenciales HETS.  Aun tenemos varios espacios disponibles para registrarse en nuestros talleres y también para participar de este evento libre de costo. Para mas detalles puede comunicarse a nuestra oficina al 787-250-1912 extensiones 2372, 2373 o via email a: info@hets.org.

HETS Special Event at CSU San Marcos

Online Registration for the Special Event:
Best Practices Presentation, “Behind the scenes of the Cougar Care Network”


When: Thursday June 20, 2019
Where: California State University, San Marcos (The McMahan House)
(Live transmission will be also available through Zoom, join us here: https://csusm.zoom.us/j/213465450)
Time: 12:30 PM (PST)/ 1:30 PM (CT)/ 2:30 PM (EST & Puerto Rico)
Cost: Free of Charge!

Join us here: https://csusm.zoom.us/j/213465450


ABOUT THE CSU SAN MARCOS COUGAR CARE NETWORK: This presentation will provide a behind the scenes look at the California State University San Marcos (CSUSM) Cougar Care Network, which is an early support initiative to improve student success, retention, and persistence. By leveraging technology to collect early alert referrals from campus community members and route them to appropriate support personnel for targeted follow up, the Cougar Care Network serves as a “safety net” to assist students who may be experiencing challenges inside or outside the classroom.


Jason Schreiber
Dean of Students
Deans of Students Office

Jason Schreiber joined CSUSM in 2014. In his current role as Dean of Students, he oversees the areas of Residential Education, Civility, Co-Curricular Model, Orientation & New Student Programs, Student Conduct, CARE, and Tukwut Life. Prior to being Dean of Students, Jason was the Director of Student Life & Leadership. He has worked in higher education for over 20 years with a Bachelor of Business Administration from St. Norbert College, a Master’s in Organizational Leadership from Marian University, and is in his last year of his doctorate at SDSU. Jason also serves on the CSUSM Corporation Board.

Jennie Ruiz
Associate Dean of Students
Deans of Students Office

 Jennie Ruiz has worked at CSUSM since 2006 and served in her current position as Associate Dean of Students since 2013. In this role, Jennie provides oversight of the Cougar Care Network, CSUSM’s Early Support Initiative, and the area of Student Conduct and Ethical Development. In her time at CSUSM, Jennie has worked in a variety of functional areas including Orientation and New Student Programs, Multicultural Programs, Residential Education, and Student Life. Jennie has a Bachelor’s in Sociology from Sonoma State University and a Master’s in Counseling from the University of San Diego

NOTE: For those attending from outside San Marcos, a special  group rate of $199 per night on Wednesday and Thursday night, and $239 any additional nights, at the Lake House Hotel & Resort is available. Please contact the HETS office (787-250-1912 exts. 2372, 2373 or via email: info@hets.org) at your earliest convenience for more information and to reserve your room. The closest airport to flight in is San Diego (SAN), CA.

Our Members