Webinar: Redesigning the Ultimate Student On-Boarding Experience.
The presenter: Indra Paola Peláez, Associate Vice Chancellor of Enrollment Management and Success, Houston Community College- November 6, 2020
- Brief description of the topic: The purpose of the registration redesign task force was to identify challenges in the current admissions and registration process and provide recommendations for eliminating the challenges and/or implementing enhancements. As a result, in April of 2019, a new and improved admissions application was launched. Since April 2019, we have received 14,316 applications attempts for various career types (Semester Credit, F-1 International, Adult Education, and Continuing Education). A total of 10,794 applications were completed. That is a 75% prospect to applicant completion rate. Prior to the implementation of the online application, Continuing Education students, Adult Education, and International students were required to submit a paper application. Most recently, this October 2019, HCC launched the fluid student homepage where students can view and update personal information, view and enroll by an academic planner, search for classes, customize class schedules, review financial aid, and other account information, and track academic progress with user-friendly tiles.