Redesigning the Ultimate Student On-Boarding Experience
The purpose of the registration redesign taskforce was to identify challenges in the current admissions and registration process and provide recommendations for eliminating the challenges and/or implementing enhancements. As a result, in April of 2019, a new and improved admissions application was launched. Since April 2019, we have received 14,316 applications attempts for various career types (Semester Credit, F-1 International, Adult Education, and Continuing Education). A total of 10,794 applications were completed. That is a 75% prospect to applicant completion rate. Prior to the implementation of the online application, Continuing Education students, Adult Education, and International students were required to submit a paper application.
Most recently, this October 2019, HCC launched the fluid student homepage where students can view and update personal information, view and enroll by an academic planner, search for classes, customize class schedules, review financial-aid and other account information, and track academic progress with user-friendly tiles.
HCC is still gathering data to demonstrate the success of the two recently launched projects with the intent to improve the on-boarding experience for all students.
Technologies
The technology used is PeopleSoft Campus Solutions 9.2. The new student home page can be accessed with any device. Students can view and update personal information, view and enroll by an academic planner, search for classes, customize class schedules, review financial-aid and other account information, and track academic progress with user-friendly tiles.
Explain project results
This project does not have documented results yet. We anticipate to have documented results by October 2020.
Why it should be considered best practice?
Institutions who operate with Campus Solutions 9.2 can take advantage of utilizing this technology to increase the effectiveness of their on-boarding process.
Highlights of your proposed presentation and lessons learned
Effective spring 2020, all new first time in college students are required to attend a campus orientation. All dual credit and 100% online students are required to complete the online orientation. Transfer and transient students are exempt from this requirement to allow for flexibility with the on-boarding and enrollment process.
All admit types now have three sets of checklists that they must complete prior to attending or completing orientation:
1. Policy Checklists (Campus Carry, Title IX, Consent to Text Messaging, Financial Responsibility)
2. On-Boarding Checklists (TSI, Meningitis, NSO, Career Assessment)
3. Other – (Veteran Affairs, Financial Aid, F-1 International)
Upon completion of the required checklist items, students may proceed to enroll for courses.
All new first time in college students must enroll using the Manage Classes tile while returning and continuing students have the capacity to enroll using the Classic tile up to summer 2020. After this timeline, all students will be required to use the same fluid environment.