Quality Matters for Internal Review Process
Quality Matters™ (QM) is an internationally accepted program designed to promote and improve the quality of online education and student learning. This presentation will describe the way Bergen Community College has adopted the rubric to do internal review of their online and blended courses. Presenter will share the benefits of adopting QM rubric at their institution, how the review process has been customized to provide professional development and extend online student services. Attendees will learn the challenges and lesson learned from using QM rubric to redesign online and blended courses.
Technologies
Quality Matters (QM) rubric web site: This site is used for self-review and internal review of online course and blended courses. This online rubric allows a team of course reviewers to make recommendations for course designer(s). Course designer(s) and reviewers are able to return to the QM site any time to complete the review.
Explain project results
Promote the effective development and implementation of assessment efforts in Distance Learning
Why it should be considered best practice?
Quality Matters™ (QM) is an internationally accepted program designed to promote and improve the quality of online education and student learning. It is faculty-centered, peer review process that is designed to certify quality of online and blended courses. Institutions can use Quality Matters for to get their online and blended courses reviewed by external reviewers.
QM offers various types of course reviews to institutions of higher education, K-12 and publishers. These include self-review, internal review, subscriber managed review and QM managed review. QM managed reviews and Subscriber managed reviews are eligible for recognition. On the other hand internal reviews managed by subscribing institutions are not eligible for QM certification. The self-review option is for a course instructor to check their course by themselves.
The review process for an online and blended course starts at the first level of the online training process where faculty converts an existing face to face class to an online course. The next level of the training program supports faculty when they start to teach their course first time. It is at the third level experienced faculty make revisions to their course and the Quality Matters rubric is used to guide the revision process.
At the third level of the online training program faculty first completes a self-review of their course. Then two QM certified college faculty are assigned internal reviewers to do a course review. The recommendations and suggestions provided by the internal reviewers are used by the course designer to go over the course and make appropriate changes. Faculty can then choose to go for an external review process.
This internal review process has helped with creating a pool of QM certified peer reviewers who have become a resource to the college. These certified reviewers are eligible to participate in the external reviews and bringing back valuable insight for other faculty and make continuous improvement to their online and blended course.
This process has helped to develop lesson 0 to provide consistent leaner support information in online and blended courses such as how to reach out to academic advisor, access library materials and database, obtain 24X7 technical support services, use remote tutoring services and find accommodation facilities.
As the internal review process does not involve QM administrative services the cost for internal review of a course is less than getting it done through an external process. Also, being part of the state wide consortium (NJDEAG) we were able to cut down on the cost for each individual institution.
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