Description of the project: This research project investigates the critical challenges and opportunities in implementing information systems within Hispanic-serving credit unions, with the goal of enhancing their competitive capabilities and operational effectiveness. The study applies the Dynamic Capabilities Theory to understand how credit unions can better integrate, build, and reconfigure their technological competencies to address rapidly changing financial environments.
Presenter: Joel Chévere Santos is a researcher and consultant specializing in information systems and credit union operations. His academic background includes extensive research in cooperative financial institutions, with a focus on technological implementation and organizational development. With experience in analyzing the challenges faced by credit unions in implementing modern information systems, Chévere Santos has developed expertise in bridging the gap between technological capabilities and operational needs in financial cooperatives. His current research focuses on applying the Theory of Dynamic Capabilities to improve the competitiveness of credit unions through effective information systems management.
His work is particularly relevant to the credit union sector, where he has identified and studied key challenges including limited technological infrastructure, staff training needs, information security concerns, and system integration issues. Chévere Santos has contributed to the field through his analysis of how credit unions can better adapt to technological changes while maintaining their cooperative principles and community focus. His recent research proposal on “Competitiveness Factors Affecting Cooperatives: Information Systems” demonstrates his commitment to advancing the understanding of how credit unions can leverage information systems to enhance their operational efficiency and member service quality while maintaining their social mission.